Returns Requirements

  1. The request is submitted within the applicable period shown in this policy or on the product page.
  2. The item was not damaged, misused, altered or repaired while in your possession.
  3. The item is the same item that Retro Hunts delivered to you.
  4. The item remains in the same condition in which it was received.
  5. The item is returned with its original packaging, accessories, manuals, certificates, tags and all included components.
  6. Where applicable, the item remains sealed and unopened.

Retro Hunts may inspect the item and may decline a return that does not meet these conditions.

Return Process

  • Sign in to your Retro Hunts account and open My Orders.
  • Select the relevant order and submit a Refund Request within the applicable period. You may also use Contact Us and provide your order number and reason for the Refund Request.
  • Hunter Support reviews the request and may ask for photos, video or additional information.
  • If the request is accepted for collection, Retro Hunts arranges pickup. Keep the item in the same condition until the courier collects it.
  • After the returned item is received, inspection is normally completed within 3–5 business days.

If the refund is approved, it is issued using the applicable refund method. Your payment provider may require a further 7–14 business days to complete processing in case of online payments.

Damaged, defective, incorrect or misrepresented Items

  • Contact Retro Hunts within the applicable category period if the item:
  1. arrived damaged;
  2. is defective;
  3. is missing a major listed part or accessory;
  4. is significantly different from the product photographs or description; or
  5. is not the item you ordered.

Retro Hunts may request more information, collect the item or inspect it before approving a refund.

The final decision is based on the listing, item condition, category rules and information provided with the request.

Return Windows by Category

The periods below are counted from delivery date. Product-specific rules shown on the product page take priority. Where a general category summary and an item-level rule differ, the item-level rule below applies.

A. Eligible items — Request within 48 hours

  • The following product types may be returned when all return conditions are met:
    1. Collectibles: Action Figures; Advertisements; Die Cast; Letters & Postcards; Memorabilia; Typewriters.
    2. Electronics: Alarms & Clocks; Camera Accessories; Computers; Computer Accessories; Game Consoles; Home Appliances; Mobile Phones; Movie Players; Music Players; Telephones; Television.
    3. Sports: Athletic Wear; Balls; Jerseys; Sports Equipment; Sports Memorabilia; Sports Watches.
    4. Art: Art Glass; Brass Work; Paintings & Drawings; Sculptures.
    5. Home & Living: Home Decor; Outdoor & Camping; Bed & Bath.
    6. Printed Items: Accessories; Bed & Bath; Clothing; Mobile Covers; Coasters & Mugs; Stickers & Stationery.
    7. Cameras: All Cameras

CAMERAS CONDITION

Most cameras may not be battery-tested or film-tested and may be offered based on their physical condition and listing. Camera returns and refunds are subject to inspection.

B. Eligible items — request within 24 hours

  • Fashion:  Kids/baby; Men Accessories; Men's Wear; Women Accessories,Women's wear. 

Fashion Return Conditions

Fashion items are eligible only if they have not been worn after delivery, washed, altered, repaired or damaged.

Items sold as Dead Stock/New With Tags must retain their tags, and every item must remain in the same condition until pickup.

  1. Dead Stock with Tags: Brand new, never worn, with original tags attached.
  2. Like New – Mint  No visible wear, stains, scratches, color imperfections, or damage; fully wearable.
  3. Used – Excellent:  Minimal signs of wear or minor cosmetic imperfections; fully wearable and in outstanding condition.
  4. Used – Good:  Visible wear, scratches, stains, or other cosmetic imperfections; fully wearable.
  5. Used – Fair:  Obvious wear or imperfections; might be non-wearable, suitable for spare parts.

Socks, Gloves, Swimwear and similar personal items are non-refundable unless damaged, defective or incorrect.

C. Non-refundable items

  • The following items Cannot be returned for change of mind unless an item arrives damaged, defective, incorrect or materially different from the listing.

    Kindly Report the issue     within the period shown below from delivery time.
  1. Collectibles — 48 hours:  Banknotes & Coins; Newspapers; Magazines; Stamps; Razors.
  2. Entertainment — 48 hours:  Cassette Tapes; Movie DVDs; Games; Vinyl Records; Music CDs; Magazines; Posters; VHS; Laser Discs.
  3. Fashion — 48 hours:  Fashion Magazines, Socks, Swimwear, Gloves and similar personal items.
  4. Sports — 48 hours:  Jerseys,Newspapers; Magazines.
  5. Books — 48 hours:  All Book Categories.
  6. Art — 48 hours:  Art Magazines.
  7. Home & Living — 48 hours:  Kitchenware & Tableware; Home Magazines.
  8. Comics — 48 hours:  All Comics

SEALED PRODUCTS

A sealed product becomes non-refundable once its seal is broken or removed, unless it arrived damaged, defective or inconsistent with the product description.

Opening a sealed item may reduce its collectible value and affect eligibility.

 

Partner and product-specific return policies

Retro Hunts works with verified Partners. Some products may have a product-specific Return & Refund Policy displayed on the product page.

  1. Review the product-specific return policy on the product page before placing your order.
  2. By ordering, you agree to the return conditions shown on the product page.
  3. If the product page does not show a separate policy, this standard Retro Hunts policy applies.
  4. If a product-specific period or restriction differs from the standard policy, the product-specific rule applies.

Returns Shipping Fees

  1. Wrong, damaged, defective or materially different item: Retro Hunts covers the return shipping cost.
  2. Change of mind, order mistake or item no longer wanted: Original shipping charges are non-refundable, and return-related charges may be deducted from the refund.

Refund Methods

Original payment method

Refund method

Card

Refunded to the same card.

Retro Hunts Wallet

Credited to the Retro Hunts Wallet balance.

Cash on Delivery

Issued as Retro Hunts Wallet credit.

 

Important notes

 

  1. Late requests may be declined. A damaged, defective, incorrect or significantly different item may still be reviewed at Retro Hunts’ discretion.
  2. Normal signs of age or previous use may be expected in retro, vintage, collectible and pre-owned products when they are disclosed or reasonably visible in the listing.
  3. Return eligibility depends on the product category, condition, applicable request period and any product-specific policy shown on the product page.
  4. Retro Hunts may inspect returned items and refuse any item that does not comply with this policy.